Specialist Apple MacBook Repair in Basingstoke
Welcome to Hero Tech Support - MacBook Repair Experts Basingstoke
While we know Basingstoke does have an Apple Store, you may be looking for a more cost effective repair service, especially if you have what is classed as a retro Apple MacBook. If you are looking for a quick and reliable MacBook repair service in Basingstoke then you can trust HeroTech Support. If you find yourself with an urgent MacBook problem allow us to present a solution, before you surrender the best part of a day to visit your Apple Store in Basingstoke. We understand your frustration and your keenness to get back to work/play, so we will collect and return your laptop to you without charging you a penny for delivery.
We excel at customer service almost as much as Apple MacBook repair if we do say so ourselves (actually, so do our customers).
The Benefits of Using Hero Tech Support
Your beloved Mac could not be in better, more capable hands. So instead of making endless phone calls or giving up your precious time at lengthy appointments, why not book a repair today.
Our Macbook, MacBook Pro and MacBook Air Repair Services Basingstoke
MacBook Air & Pro Screen Repair (including Retina)
MacBook Air & Pro Battery Replacement
MacBook Air & Pro Keyboard Repair
MacBook Air & Pro Logic Board Repair
MacBook Air & Pro Touchpad Repair
MacBook Air & Pro Water & Liquid Damage Repair
MacBook Air & Pro Charging Problems
MacBook Air & Pro Data Recovery
Retro MacBook Repair
How does our MacBook Repair service work in Basingstoke?
Here’s how we do it:
Are we an Authorised Apple Repair company?
This is why:
Why use Hero Tech Support for MacBook repair in Basingstoke?
Like you, at Hero Tech Support we love MacBooks. We take great pride in our profession and are passionate about sharing the benefit of our expertise with fellow Mac users. Here are a few reasons why we were awarded a Best Electronic Device Specialist award for the South of England.
1. We deliver excellent customer service
We know the value of customer service and we’ve set ourselves the goal of being the best in the business. Our customers agree that we do a great job and are keen to recommend us. If they don’t, then we consider our job half done, so we work hard to ensure every customer leaves us smiling. We are friendly, helpful and approachable, and a million miles away from the impersonal style of customer service that is so common in tech today.
2. We are Mac lovers as well as experts
We worship at the altar of Apple and consider the MacBook our one true love. As well as being professional Mac repair experts, we use them at work and at home (and see them in our dreams). We have extensive experience in Mac repair, having cut our teeth as Apple technicians. Hero Tech Support was established to provide a level of service that matches the quality of this amazing technology.
3. We are confident our repairs will last
We’re so confident in fact that we give our customers a 3-year warranty on every Mac repair. If you do experience a related fault within that period, we will fix it at no charge. We really can’t say fairer than that.
4. We offer an entirely FREE pick-up and diagnosis service
We know that when your Mac goes wrong it is frustrating and can have a big impact on your life and work. Putting ourselves in our customer’s shoes, we thought about what they would appreciate most. We imagined it would be for someone to collect their laptop, fix it and deliver it back to them ASAP, with no obligation to go ahead with the repair. Oh, and for free. So that is precisely what we do.
Check out our Google Reviews
Frequently Asked Questions
Apple offers OS updates on models for an average of 7-10 years. At this point, you have to do a fair bit of tinkering if you want to upload new updates. Think of it as a classic car that's going to need a little TLC. It pays to consult a professional in case things can go wrong.
Security updates last a little longer, between 10-16 years. With good care, there is no reason why your MacBook can't last this long, but it's likely you will need to replace the battery and repair wear and tear along the way.
Absolutely. Macs are built to last especially one as technologically progressive as the Pro. They are of exceptional quality and very well built. However, no tech is bulletproof and components may need to be replaced over time. But as a rule, they are very durable.
If our initial diagnosis is correct, then the MacBook repair will take no longer than 3-5 days. If we discover other faults during the course of our work, then we may need to order different parts, so the work may take 5-10 days. We will always be upfront with you every step of the way, and make sure you're happy with the costs and timescale.
With heavy usage a MacBook Pro battery can last around 3-5 years. With light usage around 5-10 years. When it comes to replacing it, you definitely get what you pay for. We recommend high-quality products that are built to last and will not cause damage to your laptop, or worse, start a fire.
It sure can. It may be that individual keys can be fixed instead of replacing the whole Apple Mac keyboard. We can also fix keyboard backlights.