Hero Support Blog
Read our blog for news and tips on Apple Mac computer repairs and game console repairs.
Hero Tech Support is an expert Apple Mac Computer Repair Company. We’re based in Southampton and serve customers across Hampshire & Dorset.
5 Star Customer Rating
Google Rating
5.0
Based on 164 reviews
Hero Tech Support
5.0
john F.
09:08 03 Dec 23
Absolutely brilliant - everything was so easy and efficient, all done quickly and at an excellent price.Didn’t even have to leave the house; my cracked Mac was collected, later delivered by DPD, fixed and ready to go!If only every tech firm worked like this…Thank you HeroTech
Nik C.
19:12 30 Nov 23
Great service from the Tech Team, highly recommended. Just had my 4 year old iMac repaired. It had become painfully slow to use and needed to have the hard drive replaced to a ssd drive. The Tech team collected and returned the foxed iMac within a few days and its now faster than when it was new.
Canan B.
13:05 23 Nov 23
Rachel R.
14:47 22 Nov 23
Absolutely fantastic service - easy, faultless, fast and friendly, oh and decent value too.
Michael W.
07:50 01 Nov 23
Good prompt service, collection and delivery, easy payment and 3yr warranty on work. A bit more expensive than some competition but job done properly with a smile. Happy to recommend.
Chris N.
06:55 31 Oct 23
Brilliant service at a good price. Thank you Hero.
Sam B.
13:03 07 Oct 23
Great service. Great price. Great guy.
Jonathan B.
16:49 05 Oct 23
Quick, efficient and friendly service… I had my MacBook Pro battery replaced as Apple would not do it because of its age… it’s like new again. Highly recommended.
Mike P.
14:06 04 Oct 23
Had to replace the screen on my 2020 M1 MacBook Air due to water damage.The team explained exactly what would be involved, arranged for courier collection and the repaired machine was back with me within a week.Excellent service, and a very reasonable price. Thanks for helping me out!
Karine G.
11:40 25 Sep 23
Thank you Stew for the repair of my daughter screen’s MacBook. Excellent & fast service. Thank you Hero Tech Support!
Simon M.
09:37 22 Sep 23
Stew and the team are fantastic. I had grief with my ageing Mac earlier this year - it was basically on its last legs - and they have made it like new. Because the hard drive was pretty much fried, there was a possibility of losing lots of stuff, and they helped me find all the best ways of hanging on to it. And then I've had two small problems since, and they've fixed them with me over the phone for no extra charge in a very smart, efficient and friendly way. I've already recommended them to other Mac users, and would have no hesitation in doing so again. Just great.
Michael B.
15:32 18 Sep 23
My MacBook received this a.m. Appears to be in great working order with new battery.Many thanks indeed for an excellent and expedient service.
Tom R.
09:13 15 Sep 23
Absolutely incredible service. Communication was first class. Identified the problem and worked with me to find the best resolution! Amazing service from start to finish.
Miggy B
07:20 14 Sep 23
I had wasted much of my life trying to get a macpro tower to run a modern OS. I gave in and surrendered it to the absolute mac daddies that are Hero Tech Support. The machine is now running better than it ever had before, I'm made up.
Harry
07:22 12 Sep 23
My gaming PC was completely dead. I had no idea what was wrong with it so contacted Stew and the team at Hero Tech Support.I predominantly dealt with Stew and Greg who were both very friendly and kept me updated every step of the way. We had some delays with a manufacturer who were being a bit difficult but this was expedited by the team here for which I am grateful for.I ended up with a super smooth running PC that has exceeded my expectations. Couldn't recommend these guys enough and if ever need their service again I wouldn't hesitate to contact.Thanks again guys!
Dalia V.
07:46 07 Sep 23
I have a 2009 iMac that stopped working. Stuart and Greg were amazing. Picked up the sick Mac, triaged, gave me a cost of putting back as it was or have it upgraded. I chose the upgrade which was less than half the cost of a new Mac! Delivered back just over a week later and it's back to normal with the latest system.I can't thank and recommend Hero Tech enough. Superb Heroes!
George T.
10:54 01 Sep 23
Amazing service from these guys. Picked up my laptop and diagnosed it quickly. Unfortunately the issue was fairly terminal (so had a high cost of repair), so I did not go ahead with it. The team made no fuss at all and dropped the laptop back to me for free very quickly with no questions asked - I did not feel pressured at any point.Use these guys - don't go to Apple - very trustworthy and a brilliant service.
ROGER R.
18:16 28 Aug 23
My Mac was very slow and I was getting frustrated as it took several minutes to log in and I was constantly getting the spinning rainbow wheel. I used Clean My Mac but it made little difference. A friend suggested that an upgrade to a SSD would make a big difference. After watching how to install a SSD on Youtube I realised that I would be foolish to try and tackle this myself. Google led me straight to Hero Tech Support. They answered all my questions quickly and picked up the Mac. couple of days later. It was back a week later and now operates at warp speed!! They provide a professional friendly service and I would highly recommend them.
Amanda B.
11:23 19 Aug 23
Absolutely first class service. Stewart and Greg updated my old iMac so it works like new and were very patient going through things with me. Would highly recommend.
davedundee
09:46 19 Aug 23
Such a brilliant company. If your Apple has long since run out of warranty or is an older model, Herotech have your back. A collection, no committal list of options to bring mine back up to health and boy is it running like a dream now. Always my first port of call before the Apple store from here in.
Jason K.
21:48 14 Aug 23
Stewart and the team were absolutely fantastic from the very first call to the very end.Our Mac was collected, triaging took place, they were constantly in touch updating us every step of the way.Due to liquid damage we had to have a new logic board and they could save all our data for us.We would highly recommend and most definitely use again in the future if necessary.
Amira M.
15:43 05 Aug 23
When I was in Southampton for a work trip my MacBook stopped turning on. I was in a big hurry to get it working again. I’m so happy I found Hero Tech. Greg was super helpful and fixed it very quickly. Super neat place, hassle free and great customer service too!Sooo glad I didn’t have to buy a new MacBook. Thank you so much! 10/10 recommend.
John Wesley B.
10:17 26 Jul 23
Super pleased with Hero Tech Support. The Apple shop in Southampton performed a triage on an iMac, but it's too old to be repaired by Apple, I asked the Apple Genius for a recommended third-party Apple repairer and she suggested Hero Tech Support. 10 minutes later I'd delivered the iMac to be repaired and one new graphics board later, all is well. Friendly staff and reassuring approach I can't recommend Hero Tech enough. And I've had some bad experiences with third-party repairers in the past - now at last, a business I can trust. Thanks.
Rowan J.
11:48 22 Jul 23
The ports on a MacBook Pro I use at work had stopped working down one side. It was a 2019 model and I knew that Apple’s repair options would be limited and expensive since it was out of warranty. I took it to Hero and they opened up my Mac, cleaned the ports, and reseated them. Like magic, everything was working again. Very efficient! I dropped my MacBook off on Monday and had it back a couple of days later, fully working. Amazing job. I will definitely be coming back with any more poorly Macs in the future!
nick F.
14:44 20 Jul 23
The best service/advice you could possibly wish for. Trust these guys 100%. Thanks for your advice and help Stewart.
Mrs P.
19:50 17 Jul 23
The nicest tech guys I've ever met. Can't recommend them enough! My computer didn't hold a charge or boot up, it runs like a dream now and was much cheaper than expected. They were knowledgeable, reasonably priced and quick!
Stewart F.
07:38 17 Jul 23
Marcus A.
09:24 15 Jul 23
Nancy H.
08:07 10 Jul 23
I took my iMac in to have its RAM updated and my partner's elderly MacBook Air for a new battery. Stew and his team were wonderful! They did the work on time, they did it very well and they have a great warranty should any problems arise. The thing that I liked the best was that they gave me a good sense of confidence, which is important when considering who is going to do surgery on your Mac!
James F.
12:42 26 Jun 23
I contacted Hero Tech support to get the battery on my MacBook Pro replaced as it had started giving the warning 'service recommended'.Stewart and his team provided an excellent service from picking up the laptop, communicating timescales and delivering it back to me at a time that suited my work scheduleCouldn't recommend these guys enough!
Paul W.
21:06 31 May 23
Excellent fast and efficient service to upgrade iMac. Machine is so much better to use now. Very helpful and professional service provided by Stew.
Christina T.
13:15 31 May 23
Very quick to respond, very efficient and quick to repair, very friendly and nice, they collect and return, reasonable prices, couldn't be more satisfied. A big thank you to Steve and Greg.
Mr P.
09:05 31 May 23
Absolutely incredible service, super speedy and very easy to communicate with, Was a pleasure chatting with Stewart. Macbook pro was repaired within a day and shipped back!
Paul T.
07:02 24 May 23
I've used Hero Tech a number of times and have always been VERY happy with the advice and service I've received.Highly recommended.
mia76
13:19 08 May 23
Excellent, fast service. Battery needed replacing on my work laptop. Mac was picked up from my house the Friday and returned on the Monday. Excellent service and great communication. Highly recommended!
Clara N.
16:08 06 Apr 23
Could not recommend these guys enough! Professional, excellent customer service and I am glad to now have a Mac running the way it should again! Thank you Stewart for your help today - really appreciated it :)
Alex D.
16:26 30 Mar 23
Very happy Stu was helpful and charged what I believe to be a reasonable price, already received the fixed laptop which I sent off on Saturday
Graham H.
16:26 24 Mar 23
Stuart and the team are BRILLIANT!!!They pick at your convenience.They mend.They drop off at your convenience.Faultless.USE THEM!We're delighted.They helped my dad out first (not a tech person) and they are always on hand for any Mac issues.Can't recommend enough. Thank you.
Oliver N.
11:48 23 Mar 23
These guys are amazing. I had an old iMac which wasnt working and i was going to throw away. They brought it back to life and i can now use it for years to come! Thank you guys!
Carla G.
12:25 21 Mar 23
Outstanding service, both were so lovely and friendly, explained exactly what was wrong with my mac book, fixed it perfectly and very quickly. Really reccommend!!!
Doug W.
23:05 14 Mar 23
I have a “vintage” Mac, and needed someone to give it a look over as the battery is slowly on the way out, and needed it brought back to life so I can transfer my data.Hero Tech Support picked it up from my house, did the necessary work and the dropped it right back for me.Amazing service, and these guys are now and forever my go to specialists for all my apple products, and couldn’t recommend them enough.
Mark A.
17:26 08 Mar 23
These guys are just soooo good. Sorted out my iMac (free pick up and drop off) and then have given fantastic after sales service. Thank you!
Anthony S.
23:01 10 Feb 23
Couldn’t praise this guys enough! Honest, reliable and fast. My MacBook is like new. Only changed parts that was need even though I gave him permission to do whatever was needed and surprised me with delivery one day sooner as knew it was the only way I could speak with my son while he was abroad while I was waiting for my new phone. Stew is a legend! Thanks again buddy, appreciated 🙏🏻
Jacqui H.
10:58 10 Feb 23
A+++ Stuart came to my work to pick up my mac, told me the next day what was needed then delivered back a couple of days later.SSD upgrade and my 2013 Imac that i thought was on last legs and was going to have to spend £1400 on a new one has now been given a new lease of life for 1/5 th of the price and is now super speedy. Cannot recommend enough
Jeril K.
10:08 05 Feb 23
Fantastic , think no further go to stew and fix your problem.I had problem with battery of Macbook pro 2015 model. Spent money with another prestigious company in portsmouth but the battery lasted 2 weeks. However then i saw herosupport and all 5 star reviews , I had an email conversation with stew and in person as well explaining the issue, he guaranteed to fix it and he did. So thankful sometimes it is not just about money other things as well. :-)
Harry S.
17:53 26 Jan 23
Could not recommend Hero Tech Support enough! After getting tired of the hassle of trying to get an issue diagnosed and a quote through apple - I decided to accept my MacBook air touch id was broken.However, Greg & Stew were able to pick up, diagnose, fix and arrange collection of my fixed device in less than a week.While I hope to never have a liquid damaged device ever again, I know who I will run to with any of my future apple care needs!Thank guys!
Osahumen Sophia A.
17:09 23 Jan 23
My Laptop display was upsidedown, so I visited this site follow the instructions, and the steps was just easy, am happy because I didn't have to go around asking for help I did it myselfThanks Hero TechIt really an amazing site.
Anita M.
13:10 05 Jan 23
Amazing service from Stewart who managed to fix Mac Pro within a very tight time frame as we are traveling and over the new year holiday despite problems with getting parts. A true superhero and much better priced than Apple stores. He picked-up and returned the device and was friendly and knowledgeable. Can't recommend his service enough.
Kendra H.
13:53 03 Jan 23
The team at Hero Tech Support were just what they say they are - heroes. I work from home and needed a repair for my Macbook but needed to minimise the time it was away during working hours. They were very quick to respond to my initial query and provided an accurate quote for the work up front. Most importantly, they were able to pick it up, complete the repair and return to it to me during the off period between Christmas and New Year's. They were really friendly, professional and also flexible - and to top it all off my laptop is the cleanest it has ever been now! Will definitely use them again - can't beat their service, people or convenience.
Phil T.
16:55 02 Jan 23
Had a new battery fitted to my macbook. The service and communications were excellent, I would definitely use again, and highly recommend Hero. All good.
Yasin R.
01:32 07 Dec 22
This is an amazing outfit. Stu and his team mean what they say what they mean. My Mac was confined to the mortuary before I came across the Heroes and yes that’s what they are. I contacted them and within 24 hours I had a progress report and my options. And they resuscitated my MacBook Pro to an all singing and dancing Mac. I could not believe their “magic” To me they know how to bring life macs confined to the hereafter. Thank you guys.
Susan O.
08:06 05 Nov 22
Excellent, professional and expert service. Pick up and delivery was a great help. I would highly recommend Hero Tech.
Robert J.
14:24 28 Oct 22
Stewart and his team have surpassed all my expectations. They have repaired both my Power Mac and my Macbook Pro. The latter was rejected by the Apple store in Southampton after I spilt coffee over the keyboard. I then asked Stewart if he could have a look at it without having any hope of it being repaired. Not only did they repair it but updated it for me as well.I highly recommend Hero Tech and will recommend them to anyone who has a problem, they are in a class of their own,
Jonty S.
10:12 27 Oct 22
After my PS5 froze I contacted Hero Tech support and they picked it up the same day. Stew was clear and courteous and explained the process on the phone and again in person. They managed to sort the issue and Greg dropped my PS5 back to me after a few days. Service was great and better value than from manufacturer - would highly recommend, thanks guys!
Jonathan I.
20:16 25 Sep 22
Awesome work thanks
michelle M.
11:53 24 Sep 22
Brilliant service. Collected my MacBook, fixed it in a day and dropped it back! Great customer service and good price too! 100% recommend!! ⭐️⭐️⭐️⭐️⭐️
Tracey P.
20:31 07 Sep 22
Excellent service at a very reasonable price. The team at Hero were friendly and professional, very clear about what was needed and what it would cost. They updated my MacBook, freed up lots of space and got rid of an annoying internet virus. Would definitely recommend.
Steve S.
22:15 31 Aug 22
Upgraded my 2019 iMac to a 2TB Nvme drive. Lightning quick now it’s not bogged down by the wretched fusion drive. Collected from my house and dropped off 2days later, outstanding service. Don’t take your Apple stuff anywhere else.
Mattea M.
13:23 23 Aug 22
Great service! Friendly, helpful staff - and MUCH cheaper than Apple! Delighted with my Macbook Pro's new screen. Thanks Hero Tech
Tom T.
07:07 21 Aug 22
Just absolutely amazing - friendly communication from all, great and quick service with totally fair prices. Fixed my 2009 Mac Pro tower to be running and operating better than it ever has.Thoroughly recommend to any and everyone!
Claire
19:47 15 Aug 22
Very pleased with the outcome. My Mac is a lot faster after having the hard drive replaced with a SSD upgrade. Fantastic service from the guys. Very friendly and timely. Will definitely use again if needed and will recommend. Thanks to Stew and the team
Deborah M.
15:29 12 Aug 22
Totally professional and yet very friendly service. This is the third time family members have used this company and we cannot find fault with anything. Highly recommended.
Anish D.
20:56 10 Aug 22
Excellent, prompt repair of my long serving Macbook Air. Great team and highly recommended.
Ash
12:18 10 Aug 22
Great service and support from this company. Excellent communication, very helpful and friendly. Would definitely use againAsh
a l
12:38 08 Aug 22
I called up Hero Tech Support after Apple support couldn't help with my "vintage" 2012 MacBook Pro issue. Stewart was fantastic and really helpful! My computer got sorted super quickly. I can only recommend Hero Tech support! They are absolutely brilliant!!!
Val E.
19:19 10 Jul 22
I was very impressed with Hero Tech Support. Unfortunately on this occasion although the MacBook could have been repaired, the damage caused was quite costly but I received excellent advice and service from the guys. Thank you so much
R T.
09:10 05 May 22
Excellent service. Repaired and rebuilt my failed iMac that The Apple Store wouldn’t do. They fixed a long term problem with the fan too, preserved all my data and transferred other stuff from a dead laptop. It now works like a dream. All collected and returned to my own home and reasonably priced. Highly recommended.
Rob S.
13:54 30 Apr 22
My wife's MacBook started going slowly and with those irritating pop up messages appearing (and the fact that I can do MS but not Apple) meant we needed some assistance.These two guys were brilliant. All you have to do is open the door twice! Oh and pay up. Fixed the problem, upgraded the hard drive and it is running much faster.Was impressed that they didn't try to inflate the price when there were two issues to solve (they sort of combined the issues) and the price itself was very reasonable.If you have a problem with a Mac then please use this excellent company can't recommend it highly enough!Many thanks.
AirCon 4 Y.
22:39 21 Mar 22
I needed a battery replacement for my MacBook. Picked up, delivered and paid after making sure I'm happy with the machine. High quality service and care for the customers.
Kelly G.
21:25 21 Mar 22
What a great company! They've gone above and beyond to fix the issues with my Mac and I couldn't be more impressed. Would definitely recommend and use again in the future if needed.
John T.
22:04 04 Mar 22
My iMac, circa 2013, had almost ground to a halt and refused to connect to Wi-Fi after an overnight update. Greg collected it, suggested a Solid State disk would transform it. I agreed the price and a few days later back it came. It immediately connected to Wi-Fi. I was really amazed to witness the increase in speed. Absolutely sensational. No need to buy a new computer. Well done guys, great service.
Natasha J.
16:49 21 Feb 22
Stuart and Greg were able to breathe new life into an old MacBook pro for me. It's as good as new and their service was second to none. Not only did they collect and drop back the device they remained in communication throughout the process.Great value too!
Liony L.
13:04 11 Feb 22
I needed an SSD upgrade as I was running low on storage for my laptopCalled up Hero Tech Support and the picked up, repaired and dropped off my laptop in a few days.I highly recommend!
Matt G.
09:17 22 Dec 21
My Macbook pro was collected off my door step, and hand delivered back to me. No waiting in queue's. this is an outstanding business model, I just feel bad that there was nothing wrong with my Macbook, and turned out to be the 3rd party batteries i was buying (so far i think). No Fix no fee. Great Service. no stress
Connor P
14:26 04 Dec 21
Massive thank you to the guys at hero tech support for helping me fix my gaming PC. Would highly recommend their services and were willing to go above and beyond to help.
Clare G.
12:42 02 Dec 21
I am over the moon with the service I received from this business - I logged my request on the Monday, my Mac was picked up on the Tuesday from my house, I needed it back by the Wednesday (for something urgent) and they delivered to my doorstep in the Wednesday evening.Thoroughly professional service, reasonably priced and very friendly. Will definitely be using again in the future - highly recommended ⭐️
David L.
12:38 26 Nov 21
Spoke to the guys on Email, Stu advised they could pick up my broken gaming PC the next day. They picked it up on time when stated and i got a call that very same day to say they had fixed the PC adn got it working. I was thinking i would need to buy a new graphics card, so getting it fixed saved me hundreds of pounds and then dropped it back to my door by the end of the week.Very Happy 5* service.Thanks
Mark E.
10:41 06 Nov 21
Fantastic service really friendly a+++ sevice thanks stew and ed
marilena p
16:52 20 Oct 21
Returned my macbook within a day in perfect condition and even updated the software! Cannot recommend enough!
rosie R.
08:17 19 Oct 21
100% recommend Hero Tech Support. Fast, friendly service, home pickup & drop off in Winchester area(!) excellent no-nonsense problem solving - & all with a view to fix your computer rather than patch over problems or sell you expensive hardware for the sake of it. My MacBook is back in business & better than ever. Thank you!
Sean P.
09:54 18 Oct 21
Response was quick and businesslike. Turnaround very speedy, and problem solved. Thanks!
Beth B.
12:08 07 Oct 21
I had trouble with my MacBook pro and was told the hard drive needed replacing. Went to Hero Support and they were quick in getting back to me, offered a great price and kept me informed all the way. Even though the Mac had a few more issues come up, they dealt with them all and I am very happy with the results. It feels like a brand new computer. Would highly recommend Hero Support to anyone I know. Thank you guys so much!!
Gabriela S.
17:00 30 Sep 21
I had trouble with setting up a second hand iMac, I couldn't get it into their office, so they've helped me immediately on the phone, and guided me through the whole process, exploring all possible options whenever we bumped into computer errors, until we got the computer up and running. Really friendly and professional, will 100% reach out to them again if I have any Apple product problems.10/10! I recommend contacting them for your Apple product problems!
ChristopherNicolai R.
08:10 21 Sep 21
Stewart was excellent. He came by my house and picked up my laptop for the battery replacement and had it back to me in a couple days. He was very friendly and responsive. The whole experience was hassle free and great value. I'd thoroughly recommend the service to others.
gaynor H.
21:45 11 Sep 21
Visited with my sons computer in preparation for university, had excellent advice and work was carried out in a timely manner with regular updates. Will definitely visit again.
Raicheal G.
12:12 20 Aug 21
Outstanding service. 3 year warranty. Free pick up and collection from Bournemouth. Good communication. Highly recommended.
Luke H.
18:30 05 Aug 21
Stew is simply the number one guy for Apple repairs. I wouldn’t recommend anyone else.
Ross B.
09:05 02 Aug 21
Just had our Apple IMAC repair by these guys. what was amazing is that there is none of this upfront inspection costs before we look at it or being told to "bring it to us nonsense either" as they delver and collect!. Stu turned up to pick the iMac up, kept us informed and delivered it fixed. incredible old fashioned service on modern technology! He explained everything with the machine and recovered our data. I can't recommend these guys highly enough. My machine is like brand new. well done Hero tech Support! Will definitely be using you guys again !
Jordan H.
11:08 09 Jul 21
Great experience, they saved my laptop and fixed it better than expected - I was expecting the worst and they managed to make it good as new for a lot cheaper than I was expecting! Great communication and amazing service - would defo recommend!
Lewis J.
15:39 07 Jul 21
After having several issues with my Macbook Pro. I reached out to Stewart and his team for some advice. The response was extremely quick and thorough questions were asked to get to the root of the problem. My laptop was collected and fixed within a few days and it feels brand new.I cannot recommend Hero Support enough!
vincenzo V.
06:26 11 Jun 21
Stew is very professional and offer excellent service. I asked him to repair my Macbook Pro after coffe spillage and he upgraded the logicboard and replaced the keyboard. Also the Macbook model was from late 2011 and now I can also upgrade the opetarive system. Many thanks
Peat A.
12:14 22 May 21
Stew was great, found a problem with my PC and sorted it out.
Andy R.
22:57 13 May 21
very good service would definitely use them again, came and collected my pc and dropped it back, very professional and quick service with a high quality of work
Sophie A.
19:54 08 May 21
What a great service, cannot recommend this company enough! Emailed as my Macbook Pro laptop was pretty much dead and not turning on. They collected the laptop from my house and diagnosed the problem within a day. Managed to fix the problem and got it working and delivered it back a few days later for such a reasonable price. Haven't had such great service from a company in a long time! Thank you so much.
max N.
18:10 30 Apr 21
Absolutely amazing service, had a 2013 iMac with a blown hard drive. They replaced it with a new SSD and upgraded the RAM as well. Wonderful experience all around.
Gina G.
11:59 23 Apr 21
I have no qualms about recommending Stew and Hero Tech Support. Everything was very quick from responding to my initial query, picking up my laptop, and repairing and returning it to me. I especially like the door to door service!
Joe H.
18:30 17 Apr 21
I live too far from Hero Tech Support to be able to drop off my Mac for repair but even knowing this Stewart was willing to chat through my problem and made recommendations about how to fix it (saving me from replacing the wrong parts), even going so far as to send links where I could buy the correct parts. I now have a working 10 year old Mac instead of a large paperweight.A superb service that deserves recognition.
MooMooPappa
13:20 16 Apr 21
I was looking for someone to upgrade my old iMac and Hero were the only people to even respond! They were fast, professional picked up and dropped off and most importantly my old iMac 2013 is like a new iMac - highly recommended.
Ken P.
17:22 05 Apr 21
I really cannot thank Hero enough for the work they have done on my 2011 iMac. They have not only repaired but also breathed new life into a much-loved 'vintage' machine. Stew went over and above to get it running again, showing genuine care and professional determination to see it back to working order. I moved away from Southampton several years ago, but wouldn't consider leaving my machine with anyone else; Stew is very much worth the drive! Given his expertise with Macs, and his commitment to offering the highest possible overall experience, I wholeheartedly recommend him and his work to anyone considering Heros' services. You will not be disappointed.
Ace High Drone Specialists L.
10:23 02 Apr 21
I have to say, I was recommended to Stew through my Father in Law. Stew collected my MacBook Pro fixed and delivered on time and fully exceeded my expectations of the fix. I am sure he replaced the battery as well. its lasted for 6 hours already! He replaced the hard drive and increased the RAM as well as taking care of the screen problem. Without any exaggeration whatsoever, it is like a brand new machine again. Its an old 2012 model and the top was getting a bit loose too; it is all nice and tight again. I would not hesitate in recommending for the whole turnkey solution from collection to delivery and cost. Amazing service and price, and a great guy.
Dave C.
20:29 30 Mar 21
Professional and efficient service including collection and delivery.Knowledgeable staff got my poorly Apple Mac back up and running as good as new.
holly E.
19:20 20 Mar 21
Very rarely does anything in life exceed my expectations. Stewart did just that. 👍🏼 I asked him to speed up my mac and restore it to new as it was slow and clogged up with files. He did this quickly (faster than expected) and returned my mac to my home (over an hour away) cleaned and working perfectly. He did this for a very reasonable pre agreed price. Professional job well done all round, I would definitely use him again and I wouldn't hesitate to recommend him to everyone. Cheers so much Hero Tech Support!
Fariba R.
14:34 10 Mar 21
Absolutely brilliant. Great customer service, fast and cost effective! Has got my old MacBook running like brand new! Would highly recommend.
Simon R.
10:43 04 Mar 21
Great advise, clear quote and excellent service thank you. Upgraded my iMac over a weekend so minimum disrurption and kept me updated about return timings. First class service and Stew's contact is now in my address book for any future IT assistance
Leah H.
16:00 03 Feb 21
Stew really helped us out after my son spilt some water on his Apple Mac and it stopped working. Stew had picked it up from our home and returned it fixed in @ 24 hours!!!We were so grateful as it had essential GCSE work on it that needed handing in and Apple were going to take two weeks just to get it collected from us, let alone fix it!Highly recommended and would call Stew first in the future.
David W.
18:02 28 Jan 21
Although Stew was unable to fix my aging Macbook. His service was second to none.Would definitely recommend Stewart.Again excellent service. Thank you.
John S.
16:58 23 Jan 21
Thanks Stew. Great professional service with good communication. Even collected my laptop from my workplace and delivered back to me at home - all Covid secure! My 2012 MacBook is now back and is as good as new and at a fraction of the cost of a new one!
Harry T.
11:54 14 Jan 21
I was so ready to bin my current MacBook and buy a new one but was recommended to go down the upgrade route instead. For a fraction of the cost of buying a new computer I still feel like I got one! Thanks for saving my Mac, highly recommend speaking to Stew for some options.
Neil H.
09:17 22 Dec 20
Stew is really good at explaining what is going on and what needs to be done to a non-tech, and then doing it really quickly and well.
Thomas M.
07:01 06 Dec 20
I was ready to give up on my MacBook pro, due to a very frustrating fault and a series of painfully protracted calls/chats with apple support, when I gave it to Stew for diagnosis. It has since been fixed for a fraction of the cost of a new one and is running better than ever.
John P.
13:03 04 Dec 20
Stewart has provided me with an excellent service. I had a problem with my Imac and apple spend hours trying to fix it. In the end I called Hero Tech Support and Stewart came to my premises. He diagnosed the problem and fixed it, ans at the same time cleaned up the bunch of knitting that was my data storage on the hard drive. He continued to offer support and again solved problems caused by Apple automatically updating my operating system to Big Sur. Again Apple could not fic this, Steward managed it in un hour, coming onsite to do the work. I cannot recomend him highly enough. I will be a loyal customer as a result of his skill, knowledge, efficiency and friendliness. Thank you
Jennie W.
22:24 02 Dec 20
Stew is just brilliant. He was great at helping me upgrade an existing gaming tower, taking the time to review options and was really helpful at finding cost effective alternatives. Stew went above and beyond, using his own spares to help make the rig perfect for today’s young gamer. I would highly recommend his friendly, efficient and knowledgeable service. The free home pick up and delivery service is the icing on the cake. I shall be asking him to work his magic on some more old kit very soon!
Valentine D.
12:36 30 Nov 20
Stewart was incredibly helpful. He went out of his way to help my poor laptop and picked it up the same day from my house for free!!! I would definitely recommend using this service
David Tipper (Earth R.
16:13 27 Nov 20
Stanislava P.
06:59 10 Nov 20
Hi this was the best customer service i have ever experience Stew is very nice and he explain all.He collect and deliver and his repair is fast in my case it was my son's Xbox one overheating, i will 100% keep his info for a future if you have any trable with any electronics do give him a call thank you Stew
Kesinee T.
20:29 09 Oct 20
I had issue with my Macbook Pro after I upgraded to Catalina OS. My computer was extremely slow to the point I wanted to throw the computer! I only needed my laptop for browsing and loading my iphone photos but it took at least an hour to load photos and when browsing internet it just hang. Read the reviews about Hero Tech and decided to give it a go and I have no regrets. Stew looked at the computer and advised nothing wrong with it and all it needed was SSD drive which made the computer a lot faster now. The computer should last for another few years. Stew was professional and polite and solved the issue quickly. He collected the laptop and dropped it off in a week. The cost was reasonable as well (including the price for the hard drive) - it saved me from paying out £2,000 for another laptop :) Highly recommend the company.
Catherine C.
13:43 05 Oct 20
With patience, enthusiasm and technical brilliance have been helped through my tech problems allowing me to feel confident and have an appreciation of my Apple Mac, i-phone and i-pad. I cannot recommend this service highly enough.
Jason T.
17:44 01 Sep 20
Asked Stew if he could sort a PS4 pro fan going crazy during gameplay. Not only was the service quick and friendly, but the issue is completely resolved, it's like a night and day difference to how it was. Would definately recommend him
Ashley Oliver (.
14:50 15 Aug 20
I managed to 'brick' my old Mac Mini whilst trying to update it to a newer OS. Stewart from Hero picked it up from me at home on a Friday, worked over the weekend and brought it back to me on Monday. Not only repaired the damage I'd done but completed the upgrade for me as well. Very happy with the service.
Tom W.
14:45 12 Jul 20
Superb service, collected and repaired my MacBook then dropped it back in 4 days
corbin A.
08:32 25 Jun 20
I've had two older iMacs fixed by Hero, giving them a second lease of life. If you have any computer problems make Stew at Hero your first port of call. An excellent service that I would highly recommend to anyone.
Matthew R.
12:42 22 Jun 20
Amazing service! We needed to iMacs upgraded from 8bg to 32gb RAM and Stewart has sorted this without any hassle. He picked them up Friday afternoon and dropped back first thing on Monday so it wouldn't interrupt our business. We definitely be using Hero Tech Support again!
Charlie E.
14:37 10 Jun 20
Hero Tech Support replaced my hardrive in my iMac at a great price and kept me updated during the whole procedure. The collection service is also excellent. Overall very, very good customer service. My iMac now runs like a dream. I would highly recommend to anyone with a faulty Mac.
Graham N.
13:30 08 Jun 20
Very quick, friendly and inexpensive . Hero brought my old IMac to life and improved its performance in the process ! More than happy with the result
Ronald W.
09:03 03 Jun 20
What a lovely guy ! expert in his field to. took-very little time at all to sort out our long term Apple problems. Would recommend him 110 %.Thank you Stewart
Dutch
10:04 31 May 20
Very professional service. Up graded my Mac Pro for a fraction of the cost of a new machine.
Steve T
08:02 12 May 20
Had a broadband emergency during lockdown - Stew calmly fixed it over the phone within 10 minutes. Would definitely recommend, and will hopefully be using his services again for anything tech-related in future.
extrashot
15:05 03 May 20
Fantastic service... I was suffering the usual swelling battery issue on my macbook pro... collected by Stew and all fixed in less than 24hrs. Top job and really nice bloke to do business with. He's getting all my IT work from now on! Paul.
Anuj N.
09:39 02 May 20
Stew provided good, professional service in fixing my laptop. Found the overall service brilliant, transparent and honest service. Would recommend Stew highly.
Lara J.
13:46 23 Apr 20
Amazing, phoned on Saturday because my macbook pro screen broke, Stew found one within my price range and ordered it on the spot. Screen arrived by wednesday, he came and picked my mac up himself and had it back to me in perfect condition by Thursday lunchtime. (with a 6 month warranty!)He saved a student with imminent deadlines and no other academic resources except online.Definitely my go-to tech repair from now on.
simon B.
18:16 08 Apr 20
I have used Stew at Hero Support on 3 occasions, and it has been a pleasure working with him. As a former apple employee he has a brilliant knowledge on Macs, a competitive price and he even drove to Bourneouth to delivery my Mac after the replacement part was delayed. The thought of having to go to WestKey to the apple store for help is terrifying, thank goodness Stew is on hand for all things Mac, highly recommended.
Rebecca F.
16:01 24 Feb 20
Amazing service, the collection and drop off makes this super convenient.All my problems with my Mac book Pro were fixed, I felt very confident in the service and what I was being told.The next time I have any problems with any of my devices I will definitely be contacting Stewart!Great service!!!!
Alexandra G.
20:14 22 Jan 20
Great service deserves a great review. Apple unable to fix my 2015 MacBook Air laptop due to age - battery no longer charging and only worked if plugged in to mains. Stew from Hero Tech Support (ex Apple tech) jumped in and fixed it for me. Answered all my questions ... is it worth it etc.. and clearly understood what the problem was. He arrived at my door exactly as promised to collect broken laptop, took it away and fixed it and delivered it back, all cleaned up, working, battery better than new and all with great big friendly smile. Highly recommended.
Nick C.
10:02 28 Dec 19
The Apple Shop had been surprisingly helpful given that my Macbook Pro dates from 2010, but were ultimately unable to bring it back to life. Stew replaced the logic board and upgraded the disk to SSD and replaced the battery. It worked like new except for apparently slow internet speeds. Stew came to my house at no extra charge and was able to show that the problem lay with my Hub, now replaced and it is now 100%. Excellent service which I wholeheartedly recommend.
Matt S.
16:09 14 Dec 19
Asked Stew to build me a PC if I provided all the parts, not only did he build it much quicker than I was expecting, he also ordered a cable that I didn't realise I would need, picked up all the parts from my house at a time that was convenient to me and dropped it back off! Amazing service and will definitely be the first one I go to with any IT problems from now on, truly 10/10 service
Jess E.
18:31 02 Dec 19
stew has helped me and my computer of so many occasions, don't think my mac would be here without him! Really easy to get in contact with and will help you as soon as he can! highly recommend.
Josh G.
14:22 08 Nov 19
Was told by the Apple shop and another computer repair shop that my laptop couldn't be fixed. Had my laptop picked up from home the same day I texted and was completely fixed and returned within a few days.
Stephen B.
20:45 23 Oct 19
I hadn't heard of a service for electronic repairs that comes to your door and deliver back again but Stew provides that very service. My PS4 was, I thought, would never be so quiet or work again after I couldn't put it back together. Stew was able to do that for me and he provides the cheapest service too. Go to him before anybody else!
Voncee With T.
09:58 23 Jul 19
I would like to thank Stew for fixing my laptop and his patience when I thought I had lost everything and I was gutted. He managed to recover all my stuff and to this day I would recommend him to any business or individuals. I thought it was the end of my mac and all the photos and memories and crucial data. I shall for sure bring any laptop we have issues with for him to fix. Thank you again Yvonne
Jamie O.
10:30 06 Jul 19
Stew is able to transcend the techie/non-techie terminology split with ease and give a service that is reliable, honest and top notch. This is the kind of business you have no issues recommending to friends and family as you know they will be treated to a five star service. Thank you Hero tech support!
Ryan C.
18:55 29 Jun 19
Stew has saved me a lot of money in repairs thanks to his careful and methodical approach. My late 2009 MacBookPro display stopped working & kept falling asleep... turned out a tiny magnet had lodged itself into my SD card slot and was interfering with the internal sleep/wake magnet! Always honest and upfront in his communications, he's my first port of call for all my IT woes. A top human; I would recommend Hero Tech Support to anyone.
El P.
06:50 03 Jun 19
knowledgeable, friendly, patient and professional. would recommend!
Vik S
20:26 02 Jun 19
Stew is a lovely person. He fixed my iMac. He picked up and dropped it off as well. Great service.Apple Inc said my 2009 iMac was 'obsolete' when I took it them after it lost power.
Dz1ga V.
15:31 31 May 19
Excellent service from Stewart. Was extremely professional through email and in person, and the price he quoted me was significantly less than from other stores. I’ve also appreciated his generosity in regards to the warranty and any issues I may have with the machine post installation of the harddrive. Would not hesitate to recommend to friends
Charlie H.
17:03 19 May 19
Excellent service from the Hero Tech Support team. Replaced my MacBooks hard drive in no time at all. Highly recommend!
Sara T.
17:16 15 Apr 19
Excellent service, very fast and I will definitely be using Hero Tech Support again in the future if I have any other issues with my Mac.
Tim H.
11:42 12 Apr 19
MacBook Pro 2011 would not boot up. Apple could not fix the problem. Hero Tech diagnosed the issue and fitted new motherboard, ram and ssd plus transferred all data from the old drive. Very prompt, good service and kept me informed of progress plus explaining options. Very helpful, would happily recommend.
Steve L.
15:14 29 Mar 19
Great service from Hero Tech., Had a high spec 2012 Macbook Pro that developed a fault and need a new logic board, but Apple no longer supported the device. Contacted Stew and he quickly confirmed the fault and found a replacement board, not for the 2012 but the compatible and more reliable 2013 and had us up and running in 1 week. More than happy and would definiteky use again when the need arises. Easier than getting an appointment at the Genius Bar
Louise S.
15:01 29 Mar 19
Brilliant service and help...All query emails answered very quickly...My iMac is working a treat...Thank you Stew...
Alice M.
11:22 12 Jan 19
Quick and friendly service, would recommend him to everyone.
Shan A.
16:11 11 Jan 19
Alaric L.
20:52 05 Jan 19
My gaming pc wasn't working so I put in my problems and over a few emails he advised me what to do and in 30 mins my pc was working perfectly. Will definitely recommend to my freinds and others who need help.
Stuart G.
07:20 21 Dec 18
Recommend to anyone! Picked up my MacBook Pro from my house, managed to save it after I spilt coke on it, and dropped it back to work, quality service wouldn’t use anyone else
Sally D.
07:16 21 Dec 18
Amazing service! Got our MacBook fixed quickly after the graphics card broke
Sue C.
12:20 10 Dec 18
I am very confident in recommending Stewart at Hero Tech Support. He has helped me with several problems with my computer, mainly untangling my Lightroom catalogues. I would have no hesitation in asking for his help again and to recommending him to friends, in fact I have already done that.
peter J.
18:33 28 Oct 18
I wish to thank Stewart for his professionalism and knowledge in assisting me with various computer problems which I experienced.Stewart visited me in a rapid response to my request for help andexplained in a patient way what needed to be done and he put things right quite quickly.I would recommend Stewart anyone experiencing any sort of problem with their computers as he will provide you with a very good and reliable service.
sophia M.
16:44 27 Oct 18
Absolutely first class , Stew has helped me and the family to sort many problems , from explaining , in a very patient way to an IT dinasour like me , to complex issues with the kids .Always reliable , nothing is too much trouble . Very professional . Stew is definitely our Hero!SM Hampshire
peter J.
14:53 26 Oct 18
Almost the same as Trebor (surely fat finger Trevor!) Evans except my problem was with my 27” iMac failed hard drive. In the small print Apple will not repair any model that is more than 5yrs out of production which I was only advised about having struggled to get the machine to an Apple store! Like Trebor I was given Stew’s number whom I phoned from outside the store and in the same day he sourced and quoted for an exact replacement and for a SSD upgrade if I wished. The exact replacement would have been less than Apple would have charged if they were able to do it but I chose the upgrade option which has dramatically increased the speed of my machine for very little cost. This was achieved all on the same day Stew collected my iMac fitted the new ssd and returned it that evening and guided me through how to download the backup that I had made. Would highly recommend to everybody including ‘Seniors’ like myself!
prue R.
15:43 25 Oct 18
Excellent service delivered in a professional and competent friendly style.I would not go anywhere else for help
David H.
08:35 24 Oct 18
I heard of Stewart from a colleague at the Apple Store in Southampton. I had broken the screen on myApple desk top computer and tried to source one through the internet without success,; so I got in touch with Stewart who said he would find a screen and come out to Lymington from Southampton to fix it at a very reasonable price. This he did and at the same time upgraded the software which resulted in some minor problems. I got in touch with him and he said that he would come out and sort it at no charge. The computer is now working satisfactorily.Stewart is obviously very knowledgable about Apples having worked in the store for about 8 years. His charges are very reasonable and on top of all that he is a very nice guy. I would highly recommend him to any future clients.David Houlton
Daniel P.
18:32 21 Oct 18
Did what I needed, for a price I was happy with. The service was great and hands down better then the apple shop.... Whom I went to first. Hero all the way.
Trebor E.
17:36 21 Oct 18
Fantastic Service! I was recommended Stew, from Hero, by an employee at the Apple shop. They recommended him as it turned out Apple said they couldn't repair my MacBook pro. Stew from Hero was quick to respond, answered all my questions, sourced the part and repaired it within my short timeline. Cant recommend highly enough.
William S.
05:57 21 Oct 18
We have worked with Stew on several projects involving desk top and lap top computers. He has brillant mastery of hardware and software. His work is excellent and reliable. No hesitation in recommending him to friends. WS, Hampshire
Hero Tech Support is rated 5 out of 5 based on 158 reviews on Google.