Is it safe to mail my Apple MacBook in for repair?

is it safe to mail in my apple macbook for repair using UPS

Unsure how to post your Apple MacBook for safe sending? The most important thing about shipping any laptop is to ensure that you have the right shipping box (or boxes) for your device. You will also need to use a reputable courier company and make sure that your package is tracked and insured.

Here at Hero Tech Support, we make this easy for you. If you’ve got a strong sturdy box (like its original packaging) then we insure and ship your Mac for free! If you need a secure box to get the Mac to us we just ask a £15 fee for one of our custom Mac boxes.

So you can sit back and relax, knowing that your MacBook is in safe hands every step of the way.

What’s the best way to send my Apple MacBook for repair?

At Hero Tech Support, we appreciate that sending your precious MacBook to a random postal address can be a little unnerving. But, if you are looking for the best way to send your MacBook off for repair, then the Apple Store may not necessarily be the cheapest or fastest solution.

At Hero Tech Support, we offer a free nationwide postal collection and return service. Using a trusted and tracked courier service, we will supply you with a prepaid UPS label, which comes with insurance cover up to the value of your MacBook.

All you need to do is put your device in its box and let us know when and where you would like it collected. We will let you know when we have safely received your MacBook, and once we have diagnosed the issue, we will let you know the cost of any repairs.

Can you mail a MacBook?

Of course, you can choose to package up your device yourself and send it by post, but with a free, secure service available, why would you?

Instead, you can relax in the comfort of your own home whilst UPS carefully collect your computer and delivers it to us, door to door. Plus, you can enjoy that extra peace of mind knowing that you are adequately insured should your package get lost or damaged.

How do I prepare my MacBook for mailing?

Before you mail your Mac for repair, we recommend following the tips below to ensure that your computer is adequately protected.

Backing up your MacBook

Unless your Mac isn’t in a working condition, it is vital to back up your computer and save your data before sending it. Therefore you should connect an external storage device to your Mac, such as a USB drive or Thunderbolt drive to save your data if possible.

Only use this storage device as your Time Machine backup disk, not for storing other files.

Ideally, your backup disk should have at least twice the storage capacity of every disk or volume you’re backing up. Time Machine will let you know if your backup disk doesn’t have enough storage space to contain a complete backup.

Your Mac may ask if you want to use the storage device for Time Machine backups. If it doesn’t ask, follow these steps:

  • Open Time Machine settings from the Time Machine menu in the menu bar. Or open Time Machine settings as follows:
  • macOS Ventura or later: choose Apple menu  > System Settings, click General in the sidebar, then click Time Machine on the right.
  • Earlier versions of macOS: choose Apple menu  > System Preferences, then click Time Machine.

In Time Machine settings, select your external storage device as your backup destination:

  • macOS Ventura or later: click the add button (+), then follow the onscreen instructions.
  • Earlier versions of macOS: click Select Backup Disk, then follow the onscreen instructions.

If the storage device contains Time Machine backups from another Mac, you may be asked to claim the existing backups, so they become part of the backups for this Mac. Or you can choose to start a new backup instead.

Make a backup

After you’ve selected your storage device in Time Machine settings, Time Machine will start making periodic backups automatically.

To start a backup manually, without waiting for the next automatic backup, choose Back Up Now from the Time Machine menu in the menu bar.

Use the same menu to check the status of a backup or skip a backup in progress. For example, if a backup is underway, the menu will display how much of it has finished. When a backup is not underway, the menu will display the date and time of the latest backup.

To help the Hero Tech Support Service Technician perform any necessary diagnostic testing, complete these steps.

If you turned on Find My Mac, turn off Find My Mac.

If you turned on a firmware password, turn off the firmware password.

Should I wipe my Mac before a repair service?

Wiping your Mac before a repair service is unnecessary, but you must back up all your data.

We always aim to diagnose and fix issues without needing your password to access your User Accounts. If for any reason we do need your password to diagnose issues with software, we find it best to suggest setting up a blank user account that will allow us to access your Mac without any of your personal data.

If you are particularly concerned about the sensitivity of your data, please get in touch and we can always give you all the advice and help needed to keep it secure.

What happens if my MacBook gets stolen?

Theft rarely happens from UPS (although there is no such thing as “never”), but because your laptop is fully insured, you will be reimbursed.

If, as we have strongly suggested, you have backed your MacBook up, you should have lost nothing. It is why we recommend you use our free UPS collection service.

What happens if my MacBook gets damaged during transit?

The free postage sleeve and packaging we provide for you to ship your laptop in are extremely robust and should protect your MacBook Pro in most circumstances while in transit to Hero Tech Support or when your repaired Mac is sent back to you.

Should the worst happen, your computer is covered by the insurance included with the postage sleeve service, and you will be given the like-for-like cost to buy a new MacBook Air or other Apple device.

Send your Apple MacBook for repair with Hero Tech Support

If you have a repair request, send your MacBook to Hero Tech Support. We will provide you with a free diagnosis and let you know what needs repairing and how much it costs.

If you decide to go ahead with the repair, we will send you either a link to pay in full via email or a Klarna Split It link. Once fixed, you will receive your MacBook in the mail or by UPS as good as new!

Alternatively, if you decide not to go ahead with the repair, then we will send your MacBook back, never costing you a penny.

How much does a repair cost?

Repair costs depend on what needs to be fixed or which parts we replace, but at Hero Tech Support, we are renowned for our good value services. Simply check out these reviews from our past customers.

The overall repair cost depends on the price of the parts and the time needed to fix them.

Can I discuss my repair on the phone?

Of course! Just call us on either 0800 009 6946 or 07471767132. You can also email us at if you need to discuss your repair options

Do you repair all Apple products?

We repair all Apple computers (not phones), and if your keyboard or mouse is not working correctly, we’ll happily see if its worth that being fixed too

Do you give a warranty?

Yes. Our warranty covers all the parts we repair or replace inside your device. This warranty also covers any hardware that has been repaired or replaced by us. If your replacement part fails within 3 years, we’ll collect, repair and return your Mac to you free of charge.

How do I pay?

Like all our services, paying for your Mac repair is easy too. We’ll send you a link to pay in full via email, or a Klarna Split It link.


Sending your MacBook or other devices to Hero Technical Support is easy, safe, convenient and, best of all, free of charge.

If you authorise an Apple repair, you can be assured that an Apple expert will do it at a reasonable cost, and if you’re in our 30-mile repair radius from Southampton, we’ll collect your device, test it and drop it back for free.

You only pay for what gets fixed. So why not give Hero Tech Support a call now – after all, you’ve nothing to lose – not even your computer!

Picture of Greg Doulton

Greg Doulton

Greg is an Apple repair specialist and has wealth of knowledge within the industry. Follow the blog for more news and tips.

Contact Us

About Hero Support

We are an expert Apple Mac computer repair specialist company based in Southampton, with customers across the Hampshire and Dorset.

We offer free pick up, free diagnosis and free delivery of your Apple device.

Recent Posts

Follow Us

× Speak to an Apple Expert Available from 08:30 to 17:30 Available on SundayMondayTuesdayWednesdayThursdayFridaySaturday